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Bike Works Mass


  • Deposits on in-stock bicycles and accessories are refundable within five days. 15% restocking fee after five days of the full price of the product
  • Deposits left on accessories are not refundable after 60 days
  • Special orders of non-stock items require 100%, non- refundable deposit

Layaways and Repairs

  • Bicycles on layaway must be picked up within 60 days
  • Bicycles in for repair must be picked up within 90 days or become store property


  • Gift Cards Cannot be returned and do not expire
  • Sorry, No Cash Refunds
  • Cash returns will be paid by a BikeWorks company check within three days of return or store credit will be given
  • Returns on in-stock accessories must be made within 30 days of purchase, include a receipt, and be in original packaging
  • No returns on special order items (excluding bikes)
  • In-stock Bicycles can be returned or exchanged within three days of purchase date. 
  • Special order bicycle returns are subject to a 15% restocking fee of the full price of the bicycle
  • Bicycles must be unused in order to receive a refund